Customer Support

We are dedicated to providing in-service support for our products.

Providing excellent in-service and warranty support is a priority for the Customer Support team. Our Search and Rescue, Special Mission and VIP operators depend on our technical expertise and rapid response to perform their critical missions.

US Telephone:           +1 405 219 3400
Intl Telephone:          +1 905 676 1540
Intl Service Hotline:  +1 647 274 6267

Services Include

  • 24 Hour Hotline
  • Technical Investigation & Troubleshooting (on-site and remote)
  • Drawing / FMS / MMS / Certification documentation changes
  • Existing STC revisions
  • Approved Repairs
  • Quality reporting
  • Warranty requests

Annual Service Agreements

Our Customer Support Annual Service Agreement is designed to provide an operator with the most efficient and economical access to engineering and technical support services. It eliminates the need for individual service contracts and minimizes the risk of unforeseen expenses related to operational issues, by providing a worry-free defined annual service package which can be customized to suit an operator’s needs and planned into yearly budgets. For more information please contact us.

Our Customer Support team also responds to aftermarket sales opportunities for:

  • Existing STCs
  • Spare and Replacement Parts
  • Avionics LRU sales and repairs
  • Avionics Mobile Repair Services (Ontario, CA only)